Refund Policy
Vape manufacturers offer NO GUARANTEE on vape devices. Therefore, All tobacco and disposable vape SALES are FINAL. There are NO returns, refunds, or exchanges on disposable vape devices for any reason, defective, lost or otherwise.
Insurance Protection
You can protect your purchase by purchasing an insurance protection to protect your purchase if it gets lost or defective.
Shipping Info:
Same-Day Shipping: Orders placed before 12 PM EST (Monday- Friday) – Will be shipped the same day. If you placed an order after 12 PM – It will be shipped the following business day.
Weekend Orders: We do not ship orders on weekends. Weekend hours start Friday at 12:01 PM EST, and it ends Monday Morning at 9 AM.
After Shipping: Once an order is shipped, we have no control over the shipment. If you have any questions, you should contact the carrier directly.
Shipping Service: We offer three types of shipping classes:
*Economy with USPS: It takes 5-8 days for delivery after USPS receives the package.
*Priority with USPS: It takes 2-4 days for delivery after USPS receives the package.
*UPS next business day (Over Night) :Over Night orders will be shipped the same business day if placed before 12pm EST,or ships next business day if placed after 12pm. We do not ship orders on weekends. Weekend hours start Friday at 12:01 PM EST, and it ends Monday Morning at 9 AM.
Shipping Confirmation: Once your order is shipped, you will receive a text message that includes your tracking info and a picture of the shipping label and products purchased. An email with the tracking info is automatically sent to the email used when placing the order once your order is fulfilled.
Shipping Cost: The Price/Cost of Shipping is based on the total order value and destination, varying from one order to another.
Estimation of Delivery : Please note that these days are estimated delivery times provided by the carrier. However, we do not have control over carrier operations.
Lost Package: In the event that a package is lost with the carrier, it’s the customer's responsibility to contact the carrier for claim/Compensation.
Need help ? : Do you need help? Just send a text msg to (954) 408-3722, or Call 954-842-3636, or email us : orders@hqdfume.com . We are located at 8580 Stirling Rd #102 Hollywood FL 33024
Vape manufacturers offer NO GUARANTEE on vape devices. Therefore, All tobacco and disposable vape SALES are FINAL. There are NO returns, refunds, or exchanges on disposable vape devices for any reason, defective, lost or otherwise.
However, You can protect your purchase by buying insurance protection to protect your purchase if it gets lost or defective.
Insurance protection Policy and guidelines.
1.0: Lost Package:
Customers will receive a replacement or full refund for their protected purchase if they do not receive the package within 15 days after shipping. in the case of a lost package, the customer must send an SMS request to (954) 666-3903 or call (954) 842-3636 to request a refund or replacement.
2.0 Defective vape
Customers must request a replacement or refund for a defective protected vape purchase within 7 days of package delivery. Requests will not be honored after 7 days.
2.1 Request for replacement or refund for a defective protected vape purchase
You may submit a request by sending an email to orders@hqdfume.com or sending an SMS to (954) 666-3903 with the following information:
- Order number
- Description of the issue
- Video and pictures to prove that the device/s are defective.
We will then review the information for approval or denial. If your request is approved, you must return the products to the following address:
- The Boss Tobacco
- 8580 Stirling Rd # 102
- Davie FL 33024
The products must be in the original packaging, including the device, plastic bag, and box.
Also, you must send a picture of the shipping receipt and package.
Age Restrictions:
Due to U.S. federal laws, including "Tobacco 21", You must be +21 Yrs or older to purchase products on this website.
Age verification:
Age verification will be required before shipping.
Warning:
Products on this website contains nicotine. Nicotine is an addictive chemical. This product can expose you to chemicals including nicotine
Product Ingredient
Vegetable Glycerine, Propylene Glycol, Nicotine, Natural & Artificial Flavors.
Local Pickup:
Local Pickup available from The Boss Vape & Smoke
8580 Stirling Rd #102. Hollywood FL 33024
